The May Team, operated by The May Team LLC and affiliated with Howard Hanna Real Estate Services (“The May Team,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, how we share it, and your choices regarding your information.
This Privacy Policy applies to information collected through our website, landing pages, real estate inquiry forms, consultation forms, appointment forms, SMS communications, email communications, phone calls, and related services connected to buying or selling real estate, property inquiries, listings, showings, market guidance, transaction-related communications, and other real estate services.
The May Team does not sell, rent, or share customer opt-in information, including phone numbers, SMS consent records, or text messaging opt-in data, with third parties or affiliates for marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services.
We may collect information when you visit our website, submit a real estate inquiry form, request a consultation, request information about a property, schedule an appointment or showing, communicate with us, or otherwise interact with The May Team.
Personal Information
We may collect:
First and last name
Email address
Phone number
Property address
Whether you are interested in buying, selling, both, or exploring your options
Home-buying or home-selling timeline
Budget or price range
Desired cities, neighborhoods, or areas
Property preferences or requirements
Information about a property you may be interested in buying or selling
Appointment or showing preferences
Information about your real estate goals or circumstances that you choose to provide
Any notes or additional information you choose to provide through forms, calls, emails, text messages, or other communication channels
SMS consent preferences, opt-in records, and opt-out records
Non-Personal Information
We may also collect limited technical or usage information, such as:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of website visits
Referral source
General website usage data
Cookies, pixels, tags, and similar tracking technologies
Communication Information
When you communicate with us by SMS, email, phone, form submission, or scheduling tool, we may keep records of:
Message content and replies
Email opens, clicks, and responses
SMS delivery, reply, consent, and opt-out records
Call details, such as date, time, and general notes
Appointment or showing confirmations, reminders, rescheduling, and follow-up history
Property or listing information requested
Transaction-related communications
We use the information we collect to:
Respond to your real estate inquiry
Contact you about buying or selling a home
Provide requested property, listing, or market information
Schedule, confirm, manage, or reschedule consultations, appointments, or showings
Follow up regarding your real estate goals, timeline, budget, desired areas, or property needs
Assist with real estate transactions and related services
Provide updates related to properties, listings, appointments, showings, or transactions you are involved with
Send non-marketing communications related to your inquiry, appointment, showing, or requested services
Send marketing or promotional communications only when you have provided the appropriate consent
Maintain records of communication preferences, SMS consent, and opt-out requests
Improve our website, forms, services, and user experience
Analyze website and campaign performance
Prevent fraud, misuse, unauthorized activity, or abuse of our systems
Comply with legal, regulatory, carrier, brokerage, and compliance requirements
The May Team may offer SMS text messaging for real estate inquiry follow-up, consultation scheduling, appointment or showing reminders, confirmations, rescheduling, requested property or listing information, transaction-related updates, customer service communications, and marketing messages when consent has been provided.
You will only receive SMS messages from us when you provide your phone number and choose to opt in to the applicable category of text messages.
We provide separate SMS consent choices. You may choose to opt into non-marketing messages, marketing messages, both, or neither.
You may submit a real estate inquiry without consenting to SMS messages.
Non-Marketing SMS Messages
If you opt in to non-marketing text messages, messages may include:
Real estate inquiry follow-ups
Consultation or appointment scheduling
Appointment or showing confirmations
Appointment or showing reminders
Scheduling and rescheduling messages
Requested property or listing information
Transaction-related updates
Customer service communications
Follow-up related to your real estate inquiry
Marketing SMS Messages
If you separately opt in to marketing text messages, messages may include:
New listings
Open houses
Home-buying opportunities
Home-selling opportunities
Market updates
Real estate promotions
Related real estate marketing communications
Message Frequency
Message frequency may vary depending on your interaction with The May Team, your inquiry, appointment or showing activity, transaction status, and the types of messages you have consented to receive.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP to any text message from us.
After replying STOP, you may receive one final confirmation message confirming that you have been unsubscribed. You will not receive further SMS messages from the applicable messaging program unless you opt in again.
Help Instructions
For help, reply HELP to any text message from us or contact us using the information listed in the “Contact Us” section below.
Consent Is Optional
SMS consent is optional and is not required to submit a real estate inquiry, request a consultation, request property information, schedule an appointment or showing, purchase goods or services, or work with The May Team.
We do not sell, rent, or trade personal information.
We may share limited information only when necessary to operate our business, provide requested real estate services, respond to inquiries, manage communications, support transactions, or comply with legal requirements.
Service Providers
We may share information with trusted service providers who help us operate our website, forms, scheduling systems, customer relationship management systems, email systems, SMS systems, analytics, advertising, transaction systems, and related business tools.
These service providers may only use information as needed to perform services on our behalf and are expected to protect the information they process.
Real Estate and Transaction Services
When necessary to provide real estate services or facilitate a transaction, information may be shared with parties involved in the transaction or service process, such as brokerage personnel, transaction coordinators, title or escrow providers, lenders, inspectors, attorneys, service professionals, or other parties as appropriate and permitted by law.
This does not include sharing SMS opt-in data or consent for third-party marketing or promotional purposes.
SMS Providers
We may share mobile information with SMS aggregators and messaging service providers only as necessary to deliver text messages you have consented to receive.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services.
Legal Compliance
We may disclose information if required by law, legal process, court order, government request, carrier requirement, or when necessary to protect our rights, property, safety, clients, users, or business operations.
Our website and landing pages may use cookies, pixels, tags, and similar technologies to:
Improve website functionality
Analyze website traffic
Understand visitor behavior
Measure campaign performance
Improve the user experience
Support advertising and retargeting efforts where permitted
You may adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not work properly if cookies are disabled.
We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
These safeguards may include:
Secure access controls
Limited access to personal information
Use of trusted third-party platforms
Monitoring and maintenance of business systems
Records of communication preferences and opt-out requests
No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
We retain your information for as long as necessary to:
Respond to your real estate inquiry
Provide requested real estate services
Manage communications with you
Support consultations, appointments, showings, and transactions
Maintain records of consent, preferences, and opt-out requests
Comply with legal, regulatory, brokerage, carrier, or business recordkeeping requirements
Improve our website, forms, communications, and services
If you opt out of SMS communications, we may retain a record of your opt-out request to ensure we honor your preference.
Depending on your location, you may have rights regarding your personal information. These may include the right to:
Access the personal information we have about you
Correct or update your information
Request deletion of certain information
Opt out of marketing emails
Opt out of SMS messages by replying STOP
Withdraw consent for future communications
Ask questions about how your information is used
To make a request, contact us using the information listed below. We may need to verify your identity before processing certain requests.
If you provide your email address, we may send emails related to your inquiry, requested property information, consultations, appointments, showings, transaction updates, new listings, market information, or related real estate services.
You may opt out of marketing emails by clicking the unsubscribe link in any marketing email, if available, or by contacting us directly.
You may still receive transactional or service-related emails necessary to respond to your inquiry or provide requested services.
If you provide your phone number, we may contact you by phone regarding your real estate inquiry, requested property information, consultation, appointment, showing, transaction, or interest in buying or selling real estate.
You may request that we stop calling you, and we will honor your request in accordance with applicable law.
Our website, landing pages, forms, or communications may link to third-party websites, property listing platforms, mortgage or lending resources, scheduling tools, video platforms, social platforms, service providers, or related services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.
We encourage you to review their privacy policies before providing information to them.
Our website, forms, and real estate services are intended for adults.
We do not knowingly collect personal information from children under 13 years of age.
If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete that information.
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last Updated” date at the top of this page.
Your continued use of our website, forms, or services after changes are posted means you acknowledge the updated Privacy Policy.
If you have questions about this Privacy Policy or how your information is handled, please contact us:
The May Team
Operated by The May Team LLC
Howard Hanna Real Estate Services
12333 Pearl Rd
Strongsville, Ohio 44136
United States
Website: https://listwiththemayteam.com
Phone: +1 440-570-2999
Email: [email protected]